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Guest Services Specialist

Destination Amelia Job Posting: Guest Services Specialist


COMPANY OVERVIEW: 

Destination Amelia is a hands-on rental management company with properties in Amelia Island/Fernandina Beach, FL. Founded in 2012, we are committed to providing outstanding, personal service to both our owners and guests. Our goal is to provide premium vacations for our guests, while upholding the value of our owner’s investment. We are a family-owned business and strive to have a team atmosphere where everyone works together to reach business and personal goals. 


POSITION SUMMARY: 

Destination Amelia is looking to hire an enthusiastic and motivated Guest Services Specialist. This individual will be focused on building a strong personal connection with our guests through all steps of the reservation process, along with helping resolve questions and issues as they arise. We are looking for someone self-motivated who embodies hospitality, thrives in helping others, has excellent problem-solving skills, and can resolve any issues or disputes with kindness and professionalism. This position requires excellent customer service skills, strong written and verbal communication, and a passion for helping others.


PRIMARY RESPONSIBILITIES: 

The duties and responsibilities are described, but not limited to those outlined below:


• Respond to incoming reservation requests from various platforms, phone inquiries, and emails in a timely, positive, and comprehensive manner

• Assist with all aspects of the reservation process (inquiries, rental agreements, pet agreements, payments, booking details, cancellations, etc.)

• Work closely with guests and owners to handle reservation questions and issues

• Resolve guest satisfaction concerns and work closely with other departments to reach positive outcomes when issues arise

• Work with marketing team to ensure property listings, pre-arrival communications, and guest apps are updated and current

• Assist with the onboarding of new properties

• Perform other duties that may be required or assigned


WORK HOURS & BENEFITS: 

• 30 hours per week on average, with some weekend hours required

• Flexible schedule and paid time off

• Competitive compensation based on experience, with future growth opportunities

• Retirement savings plan with company match (after 90 days of employment)


QUALIFICATIONS / SKILLS: 

• Guest services experience preferred; Hospitality industry background a plus

• Detailed oriented, proven analytical skills and ability to respond to issues in a timely manner

• Team player who can work well with others in a fast paced and changing environment

• Exceptional written and verbal communication skills and the ability to effectively present information and respond to questions

• Team player who will work well with others in a fast paced and changing environment

• Computer savvy with the ability to learn new systems quickly

• Demonstrate a high degree of integrity and confidentiality

• Business mindset with a high level of independence, initiative and resourcefulness

• High School Diploma or equivalent required; College degree preferred

• Must be dependable and have the flexibility to work on weekends, nights, and/or holidays based on business demands


HOW TO APPLY: 

Please send resume and cover letter to info@destinationamelia.com



Additional Info

Job Type : Part-time

Job Function : Customer Service, Administrative

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