Chief Operations Officer

The Chief Operations Officer (COO) will work with the President & CEO to lead the leadership team, develop a performance culture of high performance and continuous quality improvement that values a commitment to quality and service excellence. The COO is a leader who is able to help others at the Barnabas Center deliver measurable, cost-effective results that make the vision a reality. The successful COO will have the skills, sensitivity, and personal confidence to tap into the power that each member of the team brings to this mission. While it is essential that the COO bring efficient and effective systems to increase the productivity of the organization, it is also critical that the team retain the creative spark that drives the Barnabas Center concept.

Program Operations:

• Oversee Barnabas Center program operations, including Health Services, Nutrition, and Empowerment including any satellite offices.
• Oversee daily operations and manage departments to ensure seamless workflow.
• Ensure that all program activities operate consistently and ethically within the mission and values of Barnabas Center.
• Develop and coordinate services, resources and personnel (including volunteers) necessary to operate effective and efficient program(s). 
• In coordination with the President & CEO, develop and implement operational strategies that align with the Barnabas Centers overall business goals.
• Develop and monitor program objectives, strategies and activities to achieve goals and outcomes (in consultation with the President & CEO).
• Monitor, manage and report on budgeted program expenditures within agency and funders guidelines; participate in budget development to ensure alignment with financial goals.
• Ensure quality program services by reviewing participant files; monitoring intake process and participant needs assessments/service plans; periodically observe and train staff & volunteer interaction with participants; and ensure that participant confidentiality is maintained.
• Oversee common intake process to ensure excellent customer service, effective and efficient collection of participant information and communication regarding all of Barnabas services.
• Develop and monitor formal and informal agreements with collaborative partners and agencies; maintain satisfactory relationships with all partners.
• Work with local colleges/universities to obtain student interns in social work, medical or related fields to provide support and augment program services; and provide supervision to ensure effective use of time and skills.
• Develop, manage and oversee any new services and initiatives that support the strategic goal of providing holistic participant-centered services.
• Promote a culture of high performance and continuous quality improvement that values a commitment to quality and service excellence.
• Identify and mitigate operational risks, ensuring compliance with regulatory requirements and industry standards. Develop and implement robust risk management strategies and contingency plan while promoting a culture of safety and maintaining a safe environment for employees, volunteers and customers.
• Foster a culture in which personnel demonstrate the values of the organization in every aspect of their work and interactions with each other and customers.
• Provide regular reports and updates to the President & CEO on operational progress, challenges and opportunities.

Technical Operations:

• Manage and oversee ETO client database to ensure data quality and accuracy; prepare reports.
• Annual Update (January) of Barnabas Center Business Continuity Plan.

Qualifications:

• Strong relationship builder and communicator with experience leading diverse work teams, developing an organization -wide strategy for program excellence, engaging community partners, and partnering with the President & CEO and Board of Directors.
• Excellent written and verbal communication skills, including strong and demonstrated public speaking, presentation, and training skills.
• Demonstrates integrity, strives for excellence, and has experience of leading others to new levels of effectiveness and programmatic impact.
• Understanding of interdepartmental functions to ensure that organizational objectives and schedules are met.
• Excellent time management skills, including the ability to handle multiple priorities simultaneously.
• Active listening skills, including giving full attention to what other people are saying, taking time to understand the points being made, and asking questions as appropriate.
• Strong critical thinking skills.

Education and Experience:

• Bachelors degree in health administration, social sciences, business administration or related field required.
• Must possess a minimum of seven years’ experience in management or supervisory capacity, preferably in a nonprofit/social service organization.
• Masters degree preferred in health administration, public health, social sciences, business administration or related field with five years' experience in management or supervisory capacity, preferably in a nonprofit/social service organization.