Community Engagement Specialist

Nassau County is 726 square miles of natural beauty located in the northeast corner of Florida along the Atlantic Ocean and Interstate 95. With 13 miles of pristine beaches, hundreds of miles of rivers, historic downtown Fernandina Beach, and an expanding economy. The combination of rich history, rural charm, natural resources, quality-of-life, and proximity to strategic installations provides Nassau County with unparalleled potential. Part of the Jacksonville Metropolitan Area, Nassau County has a population of 91,113 and a regional population of 1.6 million, the Florida Bureau of Economic and Business Research (BEBR) estimates that Nassau County grew by 4.92% last year ranking as the 4th fastest-growing county, by percent growth, in Florida [2nd among counties with a population of at least 80,000]. BEBR predicts Nassau County will be the sixth fastest-growing county in the State of Florida over the next 10 years with a projected population expansion of 33% resulting in over 121,600 people calling Nassau County home.

To view the position description or submit your application for consideration, visit: https://www.governmentjobs.com/careers/nassaucountyfl/

Under limited supervision, effectively and efficiently directs the operations of the volunteer program, off-site adoption and community events, and social media outlets. Recruits, trains, evaluates and recognizes volunteers. Acts as a member of the leadership team to set goals, monitor volunteer and outreach operations and maintain partnerships within the community to forward the goals and objectives of the County; creates a robust and active website and social media presence to promote adoptions and market and advertise programmatic initiatives.

ESSENTIAL FUNCTIONS:

• Develops, implements, and manages volunteer and outreach programs for the Department.
• Coordinates and directs the development of the volunteer program; uses program data to analyze program effectiveness and makes recommendations for modifications for improvement, as needed.
• Recruits, interviews, and screens potential volunteers; develops and implements strategies to recruit, recognize and retain volunteers.
• Oversees the orientation and training of volunteers, ensuring alignment with the Department’s mission and philosophy; updates orientation and training materials, as needed.
• Ensures adherence with Countywide and departmental safety protocols. 
• Ensures volunteers carry out their responsibilities in a smooth, efficient, accurate, professional manner.  Responds to inquires regarding the volunteer program.
• Assists in resolving disputes and the dismissal of volunteers not fulfilling the requirements of their duties.
• Creates and disperses regular volunteer communications.
• Tracks volunteer’s hours and performance, reports to and collaborates with assigned supervisor to resolve issues.
• Develops and maintains a volunteer needs assessment in conjunction with all departmental divisions.
• Develops, maintains, and updates a volunteer manual for internal use that provides information and guidelines for all volunteer staff.  Develops associated department forms as needed.
• Creates job descriptions for all volunteers, ensuring compliance with requirements.
• Ensures volunteers have appropriate responsibilities that align with their skillsets and interests.
• Maintains communication with supervisor and other staff as required.
• Develops and maintains a robust foster program.
• Creates and maintains an off-site adoption schedule to maximize public access to adoptable animals, increase adoption success rates and facilitate positive placements for animals.  Utilizes volunteers as off-site adoption ambassadors.
• Maintains record-keeping system for off-site adoptions and events.
• Coordinates public education events and community outreach presentations with schools, churches, civic groups, neighborhoods, and various other community organizations.
• Ensures proper implementation of organizational programs, policies and procedures.
• Ensures a regular social media presence; creates, implements and maintains an engaging and effective social media plan, to include the enhancement of fundraising and donations.
• Coordinates, updates and maintains current and relevant information on website, Facebook, and other social media outlets to forward adoption, foster and rescue efforts and effectively market program activities, events, and initiatives.
  • Answers the telephone; provides information as requested and/or forwards calls to appropriate staff person; takes messages as needed.
• Greets and assists shelter visitors, as needed.
• Manages the preparation and tracking of files for all projects, events, grants and/or related projects.
• Assists supervisor in the preparation of the annual budget to include providing requests and justifications for budget requests.  Manages and monitors expenditures to ensure adherence to approved budget.
  • Interacts and communicates with various groups and individuals such as the immediate supervisor, volunteers, co-workers, County personnel, Board of Commissioners, news media, consultants, various other Government agencies, vendors and the general public.
  • Operates a variety of equipment, which may include a computer, typewriter, fax machine, copier, recording equipment, telephone, calculator, etc.
  • Operates a vehicle.
  • Coordinates special projects and events as assigned.
• Attends and remains at work regularly and adheres to policies and procedures regarding absenteeism and tardiness.  Provides adequate notice to higher management with respect to vacation time and leave requests.
• Performs related duties as required.

(These essential functions are not a complete statement of all duties required of the job. Employees will be required to perform such other related job duties as may be assigned or required.)

This position requires an Associate’s Degree supplemented by five (5) or more years of responsible experience in the management of employees and programs, preferably in volunteer coordination or an equivalent combination of education, training and experience that provides the required knowledge, skills and abilities.  Experience in the use of social media, digital and traditional communications preferred.  Must possess and maintain a valid State Driver’s License.

The range for this position is $21.5783 – $32.8343. The County provides a comprehensive benefits program and participates in the Florida Retirement System (FRS) and has a 3% employee contribution requirement. Voluntary supplemental 457 deferred compensation retirement is also available. For additional benefit information, visit: https://www.nassaucountyfl.com/243/Employee-Benefits.

Nassau County is a Drug Free Workplace & Equal Opportunity Employer; Nassau County values the service veterans and their family members have given to our country and that the County supports the hiring of returning service members, military spouses, and their family members as such this position is eligible for Veterans’ Preference in accordance with applicable laws.